Posts tagged as:

web2.0

Get Satisfaction!

June 23, 2008

Just happened upon a pretty cool new web service called Get Satisfaction. It is a community site self proclaimed as “People powered customer service for just about everything”. I found the service doing a search on private video chatting for Seesmic. It is incredibly easy to use, and addresses a number of customer experience and [...]

Read the full article

Social Enterprise Software discussion buzzing last week

May 3, 2008

Across the blogosphere, the topic of “Enterprise Social Software” was hot this past week. Fred Wilson asks if the term itself is an oxymoron. Sam Lawrence makes a case here on how social software vendors, including his own Jive Software, and SocialText, Atlassian among others, could upend the incumbent enterprise vendors SAP and Oracle, while [...]

Read the full article

Further validation of Twitter as a customer experience touchpoint

April 14, 2008

These blog posts further highlight now Twitter has become a natural outlet for customer feedback as well as a relevant touchpoint. http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php http://tinyurl.com/5fztb2 http://www.thisisgoingtobebig.com/2007/12/does-jamba-know.html Below are companies which have set up Twitter Channels. Southwest Airlines Comcast Dell

Read the full article

Entering the Web 2.0 Innovation Abyss

April 12, 2008

Fred Wilson put up a great post last week which generated a ton of commentary on the post itself and across the blogosphere on the topic of a ‘new path to liquidity’ for startups. Be sure to scan through the comments. Umair Haque had a supportive follow-on post as well. Fred hit on a very [...]

Read the full article