From the category archives:

nGenera

Achieving the nirvana of end-user pull in enterprise computing

July 20, 2010

I recently did a briefing with Josh Greenbaum of Enterprise Applications Consulting on nGenera’s new collaboration platform for social business, called Spaces by nGenera. Josh and I had a great conversation about our unique approach to this market with this product, centered around having created a compelling user experience geared to drive end-user adoption. Josh [...]

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Getting back to a single smartphone

July 19, 2010

I’m determined to get back to using a single smartphone. I was there with the introduction of the iPhone back in 2007. However, once the iPhone 3G came out, I started having the infamous dropped call problem. Since then, I’ve signed up with Google Voice, pointed my Google Voice number at my iPhone, bought a [...]

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Stop obsessing about Enterprise 2.0 ROI!

November 21, 2009

Here is a link to one of the most intelligent things I believe has been said about the Enterprise 2.0 / Enterprise Social Networking / Enterprise Collaboration space yet … and it was written by a blogger who’s expertise is in CRM intelligence and strategy! It is well worth a read – Why Chatter Matters [...]

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Rackspace Prices IPO

August 8, 2008

Rackspace (RAX) priced today at $12.50 / share near the low end of a range of $12 to $16 per share through a dutch auction process. It was a tough deal to get through even with Rackspace’s high quality numbers. They ended up raising $187.5 Million in cash (down from an initial desire to raise [...]

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Google’s Trojan Horse into the Enterprise?

August 7, 2008

On the heels of Salesforce.com partnering with Google Enterprise to integrate Google Apps into Salesforce.com, Google has now done an equally extensive partnership and integration with SuccessFactors around embedding Google Apps and other apps into the HCM SaaS applications of SuccessFactors. Google’s enterprise playbook seems like it is, or should be, clear … continue to [...]

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How Enterprises are using Twitter

July 8, 2008

Here is a great article from today’s Boston Globe about how Comcast and Southwest Air are using Twitter – fascinating stuff. It also highlights Dell’s social media efforts, and the IdeaStorm concept for bringing their customers inside their organization to co-innovate (Customer Inside). From Josh Bernoff, Forrester Research analyst and co-author of Groundswell (a great [...]

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Get Satisfaction!

June 23, 2008

Just happened upon a pretty cool new web service called Get Satisfaction. It is a community site self proclaimed as “People powered customer service for just about everything”. I found the service doing a search on private video chatting for Seesmic. It is incredibly easy to use, and addresses a number of customer experience and [...]

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Disney / Pixar – lessons in cultural integration

June 2, 2008

After being on the buy and sell side of many merger & acquisition transactions, one thing that is clear is that cultural integration is one of the toughest aspects of bringing two companies together following a transaction. It is the largely unwritten reason for why many (and some will say most) mergers & acquisitions fail. [...]

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Social Enterprise Software discussion buzzing last week

May 3, 2008

Across the blogosphere, the topic of “Enterprise Social Software” was hot this past week. Fred Wilson asks if the term itself is an oxymoron. Sam Lawrence makes a case here on how social software vendors, including his own Jive Software, and SocialText, Atlassian among others, could upend the incumbent enterprise vendors SAP and Oracle, while [...]

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Innovation, Customer-focus, & Long-term Thinking

April 25, 2008

Here is a fascinating interview with Jeff Bezos of Amazon. Jeff has been on a mission since day-one of Amazon and has done an amazing job of both short-term execution excellence while keeping the company focused on the long-term goal. This post is primarily directed at my colleagues at nGenera (yes, rather than dedicate an [...]

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