links for 2009-10-16

NGenera Customer Interaction Management has announced nGen Knowledgebase in a Box, a.k.a. "Jack," in a limited-time promotion offering enterprise-edition nGen Knowledgebase with one year of free maintenance and deployment services.

The nGen Knowledgebase "captures and presents accurate information to customers in Web self-service mode and to agents," company officials.

Services included in this special promotion are the Product Immersion Workshop, Solution Business Assessment, Configuration Workshop, and the Post-Production Workshop.