Further validation of Twitter as a customer experience touchpoint

These blog posts further highlight now Twitter has become a natural outlet for customer feedback as well as a relevant touchpoint.

http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php

http://tinyurl.com/5fztb2

http://www.thisisgoingtobebig.com/2007/12/does-jamba-know.html

Below are companies which have set up Twitter Channels.

Southwest Airlines

Comcast

Dell

Tagged as: Social media, Twitter, web2.0