http://brian.magierski.com/2006/10/26/plaxo-and-the-art-of-successful-service-recovery/#utm_source=rss&utm_medium=rss&utm_campaign=plaxo-and-the-art-of-successful-service-recovery Entrepreneurial finance, venture capital, tech deals, Enterprise 2.0, Collaborative Applications - brian.magierski.com Tue, 02 Mar 2010 07:59:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://brian.magierski.com/2006/10/26/plaxo-and-the-art-of-successful-service-recovery/comment-page-1/#comment-31078 AngieT Sat, 25 Oct 2008 00:57:29 +0000 http://brian.magierski.com/2006/10/26/plaxo-and-the-art-of-successful-service-recovery/#comment-31078 Well, I am glad you had your problem resolved efficientley, I have been trying to solve a problem with them for more than 3 months. I sent them another email today, to add to my file on their lack of response. I really like their service, when it works for me. Initially AFTER emailing several times, they told me the problem was that I had too many contacts in my contact folder so they had disabled my account. I worked with a rep to remove most of the contacts and it worked for about a week. Now I am still getting the error message that says they are experiencing problems and I can't sign in or look at profiles or anything. I am wondering if I am the only on getting this message or if other people are experiencing problems. They tell me I can sign on to vip services to get the number to call, however, when I try to sign into the service I get the error message!!! <br>Not a Happy Camper! Well, I am glad you had your problem resolved efficientley, I have been trying to solve a problem with them for more than 3 months. I sent them another email today, to add to my file on their lack of response. I really like their service, when it works for me. Initially AFTER emailing several times, they told me the problem was that I had too many contacts in my contact folder so they had disabled my account. I worked with a rep to remove most of the contacts and it worked for about a week. Now I am still getting the error message that says they are experiencing problems and I can't sign in or look at profiles or anything. I am wondering if I am the only on getting this message or if other people are experiencing problems. They tell me I can sign on to vip services to get the number to call, however, when I try to sign into the service I get the error message!!!
Not a Happy Camper!

]]> http://brian.magierski.com/2006/10/26/plaxo-and-the-art-of-successful-service-recovery/comment-page-1/#comment-8267 AngieT Fri, 24 Oct 2008 18:57:29 +0000 http://brian.magierski.com/2006/10/26/plaxo-and-the-art-of-successful-service-recovery/#comment-8267 Well, I am glad you had your problem resolved efficientley, I have been trying to solve a problem with them for more than 3 months. I sent them another email today, to add to my file on their lack of response. I really like their service, when it works for me. Initially AFTER emailing several times, they told me the problem was that I had too many contacts in my contact folder so they had disabled my account. I worked with a rep to remove most of the contacts and it worked for about a week. Now I am still getting the error message that says they are experiencing problems and I can't sign in or look at profiles or anything. I am wondering if I am the only on getting this message or if other people are experiencing problems. They tell me I can sign on to vip services to get the number to call, however, when I try to sign into the service I get the error message!!! <br>Not a Happy Camper! Well, I am glad you had your problem resolved efficientley, I have been trying to solve a problem with them for more than 3 months. I sent them another email today, to add to my file on their lack of response. I really like their service, when it works for me. Initially AFTER emailing several times, they told me the problem was that I had too many contacts in my contact folder so they had disabled my account. I worked with a rep to remove most of the contacts and it worked for about a week. Now I am still getting the error message that says they are experiencing problems and I can't sign in or look at profiles or anything. I am wondering if I am the only on getting this message or if other people are experiencing problems. They tell me I can sign on to vip services to get the number to call, however, when I try to sign into the service I get the error message!!!
Not a Happy Camper!

]]>