What is going on at Plaxo today? It is 1:30pm Eastern Time on Monday October 23, 2006. Their support lines are not answering. Actually, it answers with a recorded message that their offices are closed and I should call Monday-Friday between 8am-6pm Eastern time. Huh?
Their Chat Support is offline. I am a VIP member and submitted a support request on Saturday afternoon b/c I managed to wipe out all of my contacts from their service by accident and needed them restored. I have yet to get a response.
This morning, after laboring on my own over the weekend to restore my contacts to Plaxo and properly syncronize them to my Address Book on my laptop and my Exchange account, my contacts have magically disappeared again – this time through no fault or action of my own. I assume someone behind the inaccessible wall of Plaxo is trying to "help" me from Saturday’s problem.
Needless to say, I am extremely frustrated having just magically lost all of my contacts – makes it tough to make a call or send an email from my PDA while on the road today. Not being able to reach a support person on the phone during their normal business hours makes this more infuriating, especially being a paid member. All I want to do is tell them to leave my account alone so I can restore my contacts again and not have them wipeout auto-magically again.
I’m linking to their most recent corporate blog posting and submitting a trackback in an effort to draw attention to this poor customer support both online and to someone at Plaxo I hope. The other channels do not seem to be working.
— brian[UPDATE: the Plaxo follow-up to this post was excellent and I detail it here]