I’m trying to adjust my Cingular account. Yes, it’s because I’m trying a new Treo 700p from Verizon, but that is because of a lot of other Cingular customer service and service quality issues before this one.
I figured I’d try the website first. I’m keeping my phone and a rate plan, but need to reduce the minutes and eliminate my blackberry data plan from Cingular.
I start with this inside my Cingular online account – "Manage Features". As you’ll see in a second, it is really "Add Features", as you cannot remove any that you already have. Their verbiage is wonderful below…. yes, indeed, it is all about me!
Wireless Number: xxx-xxx-xxxx
It’s all about you. View, add or change your features to suit your lifestyle.
To add a feature, check the box beside it, then click Next. If the
box is already checked then you’re already subscribed to that feature.
To learn more about a feature, click the feature name that interests you.
So, I can see what I have and add a feature or two, but cannot change any that I already have.
Next, I tried their support line next – 611. After navigating through four menu items – actually each was not a menu item, just a prompt to hit zero if your option was not listed – I was told that I was calling after hours (10pm my time).
I went back to the contact section of the website, and no hours of operation are provided.
Ugh. I’ll have to call tomorrow during business hours and see if I can get someone to make an adjustment for me. This may have been enough for me to dump the plan entirely now.