Comments on: Southwest takes on seating controversy

By: Kalivo.com

Kalivo.com — Mon, 21 Aug 2006 05:29:51 +0000

Southwest is embracing Enterprise 2.0

Here is a link to a post on my personal blog which highlights Southwest

By: Jill

Jill — Fri, 09 Jun 2006 00:25:15 +0000

Hey Brian,

Thanks for your comments and suggestions. Just like me, Southwest may not be perfect, but I feel we do try to be real and honest and hopefully keep learning.

(If my husband is reading this, I am perfect all the time at home.)

By: Brian Magierski

Brian Magierski — Thu, 08 Jun 2006 16:32:11 +0000

Hi Angela,
Thanks for the comment and for listening. I am a big fan of Southwest and travel with you a lot, both on business and with my family. The WSJ is a tough one indeed; one way to handle it is to put a “subscription only” qualifier next to the link. WSJ has been that way ever since they launched on the Web.

I am looking forward to your response to the seating policy thing. I hope you are getting some good feedback on this topic on your blog. When you make your announcement on the seating policy resolution, I would love to know what, if any, impact the feedback on your blog had.

I’m glad Southwest is out in the blogosphere and that you’re adapting along the way. It’s all part of the fun and the opportunity. Best of luck.

– brian

By: Brian Magierski

Brian Magierski — Thu, 08 Jun 2006 16:24:45 +0000

Jackie,
Thanks for your comment. The Wells Fargo case is interesting. Read this interview here (http://redcouch.typepad.com/weblog/2006/05/guided_by_wells.html) with their head of blogging and RSS. He really does understand what Web 2.0 is about and the potential. It just seems the financial institutions are really being careful by dipping their toes in, rather than taking a deeper plunge like Southwest. I hope Wells Fargo gets comfortable fast – it would be good to see more institutions embracing the opportunity.

– brian

By: Angela

Angela — Thu, 08 Jun 2006 14:56:22 +0000

Brian –

We read and appreciate your comments we’re working to correct it….you’re right about linking to the article and we are going to reference it in a comment on the post. To be honest, WSJ is subscription only and we thought linking to it would be frustrating since most can’t access it. We also have something else up our sleeve in response to the whole seating policy thing…so be on the lookout for that.

Angela

By: Jackie Huba

Jackie Huba — Thu, 08 Jun 2006 06:26:06 +0000

Brian,
Great post!

I had not seen that Wells Fargo blog. And you are right, they really aren’t engaging in any type of conversation with customers with it.